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At the Wooden Furniture Store we like to keep things simple and that extends to our delivery policies too. We have straightforward and fair delivery fees - with any order of over £399 delivered FREE to most mainland UK postcodes within 5 working days.

For orders of £399 or less, there is a flat fee of just £20, regardless of the number or size of the items being delivered. You can see any delivery charges by entering your postcode on the basket page, or as part of the checkout process. Simple!

Delivery to most mainland postcodes:

  • FREE Delivery for orders of over £399
  • A single flat rate fee of £20 for orders under £399

Jual Furniture Deliveries:

If you order from our Jual Furnishing home office range, this is available on an express delivery service. Once your order has been received they will contact you to arrange a suitable delivery date. Please note that deliveries are made to the front door only and are made between 9-5 on working days.

Split Deliveries:

For orders that have items in-stock and 'coming soon' ie) some of your furniture is ready to dispatch straight away, and some isn't - we will wait until the whole order is ready for dispatch, unless otherwise requested. If an order is to be split into multiple deliveries then an additional delivery charge of £20 per delivery will apply (excluding any surcharges which would also be applied - see below). Any additional charges will apply regardless of whether the value of each separate delivery remains over the £399 free delivery threshold.

Delivery surcharge areas:

Unfortunately, we don't live in an ideal World, and deliveries to a small number of postcodes do carry a surcharge (which we try to keep as low as is practical) - sadly it's just not possible to offer the same low delivery charge to all locations. The list below shows which areas are subject to a surcharge, and how much that is. All surcharges apply per order, not per item and the surcharge is simply applied to the standard delivery charge structures ie) Orders under £399 will be £20 plus the appropriate surcharge, orders over £399 will just carry the additional surcharge.

  • North East: NE, CA: £26
  • Scotland: EH, DG, FK, G, KA1-26, KA29-30, KY, ML, PA1-19, TD, LL, LD, SY16-20, SY23-25: £32
  • Scotland: AB, DD, IV, KW, PA21-36, PH1-26, PH30-41: £60
  • Wales: CF, NP: £26. LL, LD, SY16-20, SY23-25: £32. SA: £35.

 

Exclusions:

Very annoyingly (for you and us), we can't currently deliver to Northern Ireland, the Republic of Ireland, Isle of Man, Channel Islands, Jersey, Guernsey the Highlands and some areas of Scotland. We'd really love to, but it just doesn't work out and we're sorry about that. Specifically, these postcodes are excluded:

  • BT, IM, JE, GY, HS, PO30-39, PO40-41, PA20, PA34-38, PA41-49, PA60-80, PH42-44, PH49-50, ZE, KA27-28

 

Once a delivery date is agreed:

If we've suggested a delivery date and time and you've agreed to it, then (although we realise it sounds a bit daft to say), it really helps the process if someone is at home at the specified time to let our friendly delivery drivers in, and to sign for the delivery. If for some reason our delivery team turns up and no-one is home, then the good news is we'll take the furniture back to the warehouse and re-arrange delivery for another time. The bad news is we'll have to charge you for the return trip and second delivery attempt, and we don't really want that. A 'failed delivery' charge will be made regardless of whether the original order had free delivery or not. The actual amount charged depends on each order, so we can't say how much that will be here, but we'll work it out on a case-by-case basis.