Our promise is simple – the best fully assembled wooden furniture, great prices, easy and secure on line ordering, considerate, friendly delivery and exceptional customer service.
So how did it start? Having just moved house (back in 2004), we were in need of some great furniture to furnish our new home. We lost days and days trawling around the local (and not so local) furniture shops trying to buy a new TV cabinet and coffee table - nothing too fancy or gimmicky, but just good solid wooden pieces at a decent price. After eventually finding furniture that suited us we thought there must be a better way to make the process quicker and far more hassle free. So four years later, using our online and retail expertise, The Wooden Furniture Store was born. It turned out there were a lot of you out there who liked what we were doing and so we’ve been adding new ranges every year and are continuing on our quest - to make everyone #Houseproud.
Since we launched we're gone from strength to strength, serving happy customers and gaining recognition for our great products and customer service. We've been featured in a range of national and regional publications and websites, including this article from the BBC News website, the Telegraph Connect - Small Business section and many lifestyle and interior publications.
Meet the people behind the story
We're not some faceless internet company who don't care what they sell or if their customers are happy - we're a team of passionate, real people that genuinely care about our products, service and customers.
Hello! My name's Clare and I look after our customers. I'm the founder of the business and really want to make sure we can offer the best products and customer service possible! I run the business from day to day and if you call into the office (on 0207 617 7596 from 9:30am to 4:30pm Mon-Fri, or you can leave me a message online anytime and I'll get back to you if you prefer), you're likely to end up speaking to me. I'll be really happy to help you if have any queries about our products or delivery.
My favourite piece of our furniture? My beautiful shoe cupboard – just perfect for storing my family's smelly shoes! (Phew)
Hi, I'm Rich. My role at the Wooden Furniture Store is all about the website and making sure that our customers get the quickest and simplest online shopping experience possible. So I'm the person that puts together the website, images, content and other bits and bobs to hopefully make your furniture shopping as painless as possible. It's really important to me that our customers have a great online experience - please let me know if anything goes wrong! You can leave me a message online anytime, just look for the speech bubble on the bottom of the screen.
What goes on behind the scenes?
As soon as your order is placed, there's a fantastic team of people behind the scenes that leap into action. From the warehouse staff to logistics planning and delivery, these dedicated people will make sure your order is perfectly delivered, when you want it.
All our products are stored at the state of the art warehouse in Oxford, and once your order has been placed, the team will start by planning the optimal delivery route to get your item to you as soon as possible.
As soon as that is done, they'll be in touch by phone or text to let you know the proposed delivery date. Once you confirm and accept the delivery slot, the warehouse team will locate your item from the thousands of products carefully stored at the warehouse, and load onto the appropriate delivery vehicle.
Then, the delivery driver will speed their way to you at the allotted time, carefully unload the item and deliver it into your home, safely and with care and consideration.
We take great pride in our products, people and delivery services - why not read about that here?
Why buy from us?
We’ve spent thousands of hours sourcing the best wooden furniture, with the aim of helping you create a home to be proud of. We have all sorts of furniture styles available, from chic, contemporary grey painted to traditional mahogany. Whatever you’re looking for, we’re sure you will find the perfect match to make you #HouseProud.
What we DO:
- We DO sell well-made pieces of stylish, solid wooden furniture
- We DO provide 14 days no-fuss returns
- We DO deliver in a two hour slot that suits you
- We DO sell furniture that lasts a lifetime
- We DO use environmentally friendly materials
- We DO care about the service you receive
- We DO price our furniture fairly and consistently, year round
And here's some of what we DON'T do: