We're confident you'll be delighted with your purchase, but if you are not 100% happy then you can return it within 14 days of receipt and we'll refund you. If you have any questions then please contact us.

Returns and Replacements

Returning an unused item. We are confident that you will be delighted with your purchase from The Wooden Furniture Store. However, for your extra peace of mind all purchases are covered by our 14 day refund promise. If you are unhappy with the product in any way it can be returned to us and a refund provided if it complies with our returns policy.

Ranges with free returns

The following ranges come with a free returns policy for complete peace of mind.

  • Coastal Chic
  • La Roque
  • Mayan Walnut
  • Mobel Oak
  • Roscoe Oak
  • Shiro Walnut
  • Signature Grey
  • Urban Chic
  • Urban Elegance

Ranges with a collection/restocking fee

Some furniture ranges are subject to a collection and/or a restocking fee which varies depending on the size of the item being collected. Please contact us for more details.

  • NuHolme
  • San Francisco
  • Curve Home Office
  • Vienna
  • Manhattan
  • Universal
  • Hulstone
  • Kavali
  • Siena
  • Astana
  • Oslo

Conditions of Returns

PLEASE NOTE: Items must be returned completely unused. Using an item will automatically invalidate any returns request and a refund will not be granted.

If you wish to cancel an order you are welcome to return the item(s) to us within 14 working days from the day that you received the goods.

Items will only be accepted if they are unused. In the same condition that they were delivered in (including all protective wrapping if applicable). If you do wish to return an item back to us, you will need to contact us by email first. Once we receive your email, we will reply back to you, giving you clear instructions on how and when the item will be collected. Any decisions regarding whether a refund is given, will be made by the Customer Services Manager and as such we will need to know in advance that you wish to return an item. Where appropriate, the cost of any items found to be damaged in transit, not in correct working order or missing from an order, (if not replaced like for like,) will be refunded to you within 30 working days of us receiving the items back. This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000. You may be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation.

Item was Faulty or Damaged in some way

We will ask you to check every item that you receive from us before signing the delivery slip to confirm you are happy with your purchase. You must let us know within 48 hours of any fault with your purchased product. We will be more than happy to exchange any faulty items that you may receive from us within a reasonable amount of time. In the unlikely event that you do happen to receive a faulty item, then please contact us as soon as possible and we will arrange for the items to be sent back for exchange or refund. We may ask for photographs of the damaged item(s) before any replacement process is initiated. Please email Customer Services if any problems are found with your new purchase.

Incorrect item received

In the very unlikely event that an incorrect item has been sent or sent to the wrong address, please make the delivery driver aware and he will take the item back to the warehouse. We'll then contact you to make arrangements for the correct item to be delivered (delivery at our cost). Contact us as soon as you are aware of any issues and we will endeavour to swap the incorrect product that you received with the correct product you ordered as soon as possible.


Our Guarantees

Our items are made to the highest standards and in the unlikely event that an item does develop a fault (through normal usage) then we will arrange for the item to be collected and replaced with a suitable replacement. We ask that you assess the state of your item on delivery; you will need to sign the delivery note that confirms you are happy to receive the item in the condition supplied.

Warranty covers:

  • Defective parts or workmanship
  • Items damaged in transit.

Warranty does NOT cover:

  • Damage from improper handling, lack of care, accidents or normal wear & tear

Ranges with a Five year guarantee:

  • Coastal Chic
  • La Roque
  • Mobel Oak
  • Roscoe Oak
  • Shiro Walnut
  • Signature Grey
  • Urban Chic
  • Urban Elegance
  • Mayan Walnut

Ranges with a One year guarantee:

  • All other ranges


Full Terms and Conditions of Purchase

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

These terms relate to sales over the Internet at www.wooden-furniture-store.co.uk. The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you. You should not proceed with your purchase until you have read and agreed to these terms and conditions.



Product Specifications


We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.


Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.


All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process.


The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage.


We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.


From time to time we have a specifically marked section of our site marked as clearance ranges, when you purchase items from a clearance/discontinued range please note that this stock is new and boxed. The items are from a discontinued range and as such are being sold as seconds. The sale price takes this into consideration.


The majority of our products are designed with no home assembly needed, however on occasions to aid in delivery or to avoid damage, our designers have deemed it best that certain items will need minimal home assembly. Items needing minimal home assembly will be clearly identified in the individual item description. The product designers have to the best of their ability ensured any assembly is as simple as possible and in no way detracts from the quality or structural integrity of the product.




We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.


All dimensions specified by us are approximate.




All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount. The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means. The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.


Goods are delivered directly to your home address. If you live within the UK mainland, the delivery is charged at the rates as described on this page.


We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.


The higher price charged, our "was price", refers to the price charged on the website at some point prior to the reduced price being offered.




You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.


Payment will be taken in full at the time of the order.


The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.


We are entitled to refuse and/or refund any order placed by you.


An additional option of consumer finance may be offered to you; this is strictly subject to status. The contract shall not have been concluded until any documents that require signatures are returned to our consumer finance address given on the website.




We are only able to deliver online orders to you if you have a permanent address on the UK mainland.


We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 21 working days from date of dispatch for our carriers to fulfil the final delivery to your home.


Orders totaling less than 30kg may be dispatched by post or courier.


For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.


You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.


If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, a re-delivery fee of £35 per box will be charged. For deliveries using our parcel carrier service: Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance an aborted delivery fee of £35, plus a return charge of £50 per box will be levied. If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an aborted delivery fee of £35 levied by our carriers, the return charge of £50 per box will also be applicable if the items are returned.

The return charge mentioned will be applicable immediately after the items have left our warehouse, ie if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.


If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.


Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.wooden-furniture-store.co.uk or any reasonable rescheduling of delivery.


If items are received damaged please call us immediately on 020 7617 7596 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email or call us directly. Please report damages within 24 hours of delivery. Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item.


Please remember that although we do offer Free Delivery, we do subsidise your delivery fees on these items. If you wish to return these items we reserve the right to refund less than the original purchase price. This is because we subsidise your original delivery fees which are absorbed in our profit margin, unfortunately we cannot do this for returned items therefore this will be chargeable at £50 per box.


In the event that you may choose to have your goods delivered to your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk and the customer when using your own 3rd party carrier.


Returns, Refunds and Your Right to Cancel


Our Refund and Returns Policy Details

You have the right to cancel your order within 14 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.

If you wish to return the goods, please take reasonable care of the items and it would help if you retained the original packaging.

Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging

Please take into account before purchasing our furniture that once items are dispatched from our warehouses the costs involved with return will be with the customer at £50 per box, therefore it is essential if cancelling an order to let us know immediately to avoid unwanted items being dispatched.

Returns and Refunds Enquiries:

Please note if any items are damaged or faulty please always call us on 0207 617 7596 or email within 24 hours to report this matter however. Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.


Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return.

Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect any adjustments made. Currently less than half of one percent ( 0.50% ) of our furniture is affected by timber movement, however please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customers expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day moneyback offer.

Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.

If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, an aborted collection fee of £35 will be charged.


After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty.


Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.


If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer at £50 per item.


We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.


Guarantees and Claims under Guarantee


The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or incorrectly described products. These rights are not affected by the guarantee.


The guarantor is JTC Trading (UK) Ltd. Our postal address is JTC Trading Ltd, 43 Orchard Road, Twickenham, Middlesex, TW1 1LX. Telephone 020 7617 7596.


These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures* including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.


On rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door, as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect the adjustment made. Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer. If you wish not to undertake any adjustments needed we will of course offer a refund under the terms of our 14 day money back offer.


We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair.


We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.


Site Content and Disclaimers


Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.


To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.


This site is owned and operated by JTC Trading (UK) Ltd  ('JTC Trading (UK) Ltd,' 'we' or 'us' 'our'), whose registered number is 9377880. VAT registration number: GB204609238. Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.


Data Protection


JTC Trading (UK) Limited processes your personal data in accordance with the Data Protection Act 1998 ("The Act"). On completion of purchase, you are agreeing to receive communications from us via email, both for transactional/order related messages and occasional marketing offers. You can unsubscribe from marketing messages at any time.


Applicable Law


We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.