Delivery Policy

COVID-19 Delivery Update: 05/01/2021

In response to the latest Government advice we are temporarily changing two key aspects of how we deliver:

1. We can no longer deliver into a customers property, instead we will provide a 'to the front door' delivery service. The customer will be required to transport the item inside their property as our delivery teams are no longer allowed to cross the property threshold.

2. We are temporarily suspending our two man delivery service for the same reasons.

We apologise if this causes any inconvenience but we take our responsibilities very seriously in regards to the health and wellbeing of our customers and delivery teams. As soon as the Government advice on this changes, we will revert to our standard and two man services.

If you ordered with us before the guidance changed and do not wish to manage a 'to the door' service, contact us to delay, or cancel your delivery. We thank you for your understanding.



Delivery Information

At the Wooden Furniture Store we like to keep things simple and that extends to our delivery policies too - basically, all orders of in stock items have free delivery within 5 to 7 working days*

There's no area surcharges or hidden fees - all orders will have free standard (one man) delivery to a ground floor room of your choice. For deliveries to a floor other than ground, for a small fee why not consider our two man delivery service?

Delivery Dates/Timed Slots:

Once your order is placed and the route planning is complete our couriers will offer you a three hour timed slot on the proposed delivery day. This will be sent via email, phone call or (preferably, if you leave your mobile as your chosen contact method), a text message. You can choose to accept or reject this date/slot. If you reject it, an alternative will be offered when it becomes available.

Once a delivery date is agreed:

If we've suggested a delivery date and time and you've agreed to it, then (although we realise it sounds a bit daft to say), it really helps the process if someone is at home at the specified time to let our friendly delivery drivers in, and to sign for the delivery. If for some reason our delivery team turns up and no-one is home, then the good news is we'll take the furniture back to the warehouse and re-arrange delivery for another time.

The bad news is we'll have to charge you for the return trip and second delivery attempt, and we don't really want that. A 'failed delivery' charge will be made regardless of whether the original order had free delivery or not. The actual amount charged depends on each order, so we can't say how much that will be here, but we'll work it out on a case-by-case basis.

Before You Buy:

We recommend that you check that your chosen furniture will fit through hallways and doorways into your home, and into the desired room. If your furniture is to be delivered by a two man service upstairs, measure the clearance height, especially if your staircase curves. If your home has a lift, measure the height and width of the doorway as well as the lift. As our furniture comes securely packaged please make sure there's a few extra centimeters of clearance all round. Please note if our drivers are unable to deliver due to access restrictions, we will consider this a failed delivery and there will be a charge raised.

On delivery day:

Make sure the route of the furniture from the delivery van is safe and clear, taking into account access to the back of the van. Remove anything from the walls of the access route that may be damaged, or that may restrict the delivery of your furniture. Put down protective material, i.e sheets on the floors if desired. Protect edges and corners of railings and doorways with bubble wrap. Clear space in the room for the new furniture. Pets should be shut in a separate room during the delivery. Please note that our drivers are not able to unbox your furniture or dispose of the packaging.

After delivery:

Keep the furniture packaging materials, as if you want to return any item it must be returned in the original packaging. Check the furniture is in perfect condition. If you have any concerns, contact us immediately. Please note, we do not remove or dispose of any packaging as part of our delivery service.

Range Exceptions:

Curve Office, Vienna and San Francisco Ranges

These ranges are available on an express delivery service. Once your order has been received the manufacturer (Jual) will contact you to arrange a suitable delivery date. Please note that deliveries are made to the front door only and are made between 9-5 on working days.

Rushbury Range:

Our Rushbury range is hand finished to order and will takes three weeks to be ready for delivery.

Hulstone, Searle and OBaby:

These ranges are delivered within 10 working days.

Split Deliveries:

For orders that have items in-stock and 'coming soon' ie) some of your furniture is ready to dispatch straight away, and some isn't - we will wait until the whole order is ready for dispatch, unless otherwise requested. If an order is to be split into multiple deliveries then an additional delivery charge of £30 per delivery will apply.

Delivery Exclusions:

Very annoyingly (for you and us), we can't currently deliver to Northern Ireland, the Republic of Ireland, Isle of Man, Channel Islands, Jersey, Guernsey the Highlands and some areas of Scotland. We'd really love to, but it just doesn't work out and we're sorry about that. Specifically, these postcodes are excluded:

  • BT, IM, JE, GY, HS, PO30-39, PO40-41, PA20, PA34-38, PA41-49, PA60-80, PH42-44, PH49-50, ZE, KA27-28