At the Wooden Furniture Store we like to keep things simple and that extends to our delivery policies too - basically, most in-stock items are delivered free within 5 to 7 working days.
There's no area surcharges or hidden fees - all orders will have free standard (one man) delivery to a ground floor room of your choice. For deliveries to a floor other than ground, for a small fee why not consider our two man delivery service?
Delivery Dates/Timed Slots:
Once your order is placed and the route planning is complete our couriers will offer you a three hour timed slot on the proposed delivery day. This will be sent via email, phone call or (preferably, if you leave your mobile as your chosen contact method), a text message. You can choose to accept or reject this date/slot. If you reject it, an alternative will be offered when it becomes available.
Once a delivery date is agreed:
If we've suggested a delivery date and time and you've agreed to it, then (although we realise it sounds a bit daft to say), it really helps the process if someone is at home at the specified time to let our friendly delivery drivers in, and to sign for the delivery. If for some reason our delivery team turns up and no-one is home, then the good news is we'll take the furniture back to the warehouse and re-arrange delivery for another time.
The bad news is we'll have to charge you for the return trip and second delivery attempt, and we don't really want that. A 'failed delivery' charge will be made regardless of whether the original order had free delivery or not. The actual amount charged depends on each order, so we can't say how much that will be here, but we'll work it out on a case-by-case basis.
Before You Buy:
We recommend that you check that your chosen furniture will fit through hallways and doorways into your home, and into the desired room. If your furniture is to be delivered by a two man service upstairs, measure the clearance height, especially if your staircase curves. If your home has a lift, measure the height and width of the doorway as well as the lift. On the day of delivery make sure the route of the furniture from the delivery van is safe and clear, taking into account access to the back of the van.
Remove anything from the walls of the access route that may be damaged, or that may restrict the delivery of your furniture. Put down protective material, i.e sheets on the floors if desired. Protect edges and corners of railings and doorways with bubble wrap. Clear space in the room for the new furniture. Pets should be shut in a separate room during the delivery.
Keep the furniture packaging materials, as if you want to return any item it must be returned in the original packaging. Check the furniture is in perfect condition. If you have any concerns, contact us immediately. Please note, we do not remove or dispose of any packaging as part of our delivery service.
Curve Office and San Francisco Ranges
If you order from our curve home office range, this is available on an express delivery service. Once your order has been received they will contact you to arrange a suitable delivery date. Please note that deliveries are made to the front door only and are made between 9-5 on working days.
San Francisco electronic products carry the normal 12 month Manufacturer’s warranty. However, in the unlikely event you receive an electronic product whereby some or all the components are not working, please contact the manufacturer directly on 01443 816982 within 30 days from date of receipt and they will send you a brand new replacement. However, should the product fail after 30 days but still within the 12 month warranty we will collect the product from you and repair it. If the item cannot be repaired then a full replacement will be sent to you.
Burnell and Edgeworth Ranges:
These two ranges are delivered within 14 working days. Please note that some large items (such as beds and wardrobes) do require assembly.
Our Rushbury range is hand finished to order and will takes three weeks to be ready for delivery.
Hulstone and Searle:
These two ranges are delivered within 10 working days.
For orders that have items in-stock and 'coming soon' ie) some of your furniture is ready to dispatch straight away, and some isn't - we will wait until the whole order is ready for dispatch, unless otherwise requested. If an order is to be split into multiple deliveries then an additional delivery charge of £30 per delivery will apply.
Very annoyingly (for you and us), we can't currently deliver to Northern Ireland, the Republic of Ireland, Isle of Man, Channel Islands, Jersey, Guernsey the Highlands and some areas of Scotland. We'd really love to, but it just doesn't work out and we're sorry about that. Specifically, these postcodes are excluded:
- BT, IM, JE, GY, HS, PO30-39, PO40-41, PA20, PA34-38, PA41-49, PA60-80, PH42-44, PH49-50, ZE, KA27-28