Frequently asked questions
You might think it’s a bit risky buying a coffee table or computer desk online as you should really look at a few in a shop to get one that’s right for you. Well, you could…..but buying from us is really quick, easy and secure.
If you’re anything like us, you want furniture for your home that looks nice, is well made, not flat packed, is good value and you don’t want to wait ages or pay through the nose for it. So it's really simple, safe and easy to buy furniture online, but just in case there's anything you need clarification of, here's a list of commonly asked questions....
Q) Shouldn’t I look at TV cabinets or bookcases in a shop before buying?
A) No, we don't think so as we’ve done all the looking for you and all our pieces are expertly chosen to make you #HouseProud. We exist so you don’t have to waste hours on the high street.
Q) Do you have a shop?
A) We don’t have an expensive showroom to run but deliver direct from our Oxford warehouse. You pay for our products, not the gloss. We don’t do phoney sales, pressure selling or expensive marketing campaigns just great solid wooden furniture and excellent customer service. Plus, you won’t have lost time trawling the shops and waiting months for it to arrive.
Q) Is delivery free?
A) Yes, ALL of our orders have free standard delivery which is a one man service to a ground floor room of your choice. We've also introduced a two man service for when you'd like your new furniture taken upstairs but there is a small fee for that. Please check our delivery policy for full details.
Q) What happens if I don’t like my item?
No problem! Just let us know within the seven days. Keep the packaging and we’ll collect the furniture and refund you. Please see our terms and conditions for full details.
Q) How soon can you deliver?
A) If your furniture is in stock, we’ll have it to you in 10 working days. If the factory is making a new batch of stock, we’ll reserve one for you and you’ll never have to wait more than 8 weeks. We use a dedicated furniture logistics company for all our deliveries. All the delivery guys are lovely plus we won’t waste your day - we just book a two hour delivery slot that’s convenient with you.
Q) How can I pay?
A) We accept Visa, Visa Debit, Visa Electron, American Express, Maestro, Mastercard, PayPal, and Amazon Payments
Q) Is your website secure?
A) Absolutely! We take every effort to ensure your transactions are secure by using the latest encryption technology for secure card payments. We never hold or see your payment details and maintain the highest levels of website security available. For those technically minded of you, we have valid SSL (look for the secure padlock in your browser) and Cloudflare WAF technology to secure the site against unwanted attention from the bad guys out there
Q) Can I have a free wood sample?
A) Sure, just contact us and we’ll pop one in the post for you.
Q) And finally, can we make you house proud?
A) Yes absolutely!! But if you do have any questions, then just get in touch